Complaints & Problems

If you have a problem with your order or a complaint, please use our contact form and we will take care of your request immediately. We usually respond within one working day and always find a solution quickly.  

Revocation & exchange

I accept returns
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery

I don't accept exchanges or cancellations
But please contact me if you have any problem with your order.

The following items cannot be withdrawn or exchanged
Due to the nature of these products, no withdrawal is possible for the following products. Another applies
if the products were defective or damaged on delivery.
   

- Custom made or personalized orders
 

Return policy
Buyers bear the shipping costs in the event of a cancellation. If the article is not in his
Return of the item in its original condition is the responsibility of the buyer for any loss in value

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Our address is:

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Martina Kowalczik

Kranenburger Str. 19

Kleve - Donsbrüggen

47533

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